RESERVE

Servicing an Uncommonly Luxurious Life

First introduced with the opening of Hollywood Proper Residences in 2016, Proper Concierge is a thoroughly modern lifestyle management service for Proper guests and residents. Proper Concierge isn’t just one person sitting at a desk, it’s an ever-expanding and meticulously-selected menu of on-demand services and experiences that cater to the needs of today’s elite class of travelers. Forgot your power adapter? Need last-minute Hamilton tickets? Want to book a private flight to Napa? Whatever it is, we’ve got you covered. Just summon the Proper Concierge using the Proper App (or the phone in your room, if you prefer). Behind the scenes, some palms may be greased and backroom deals done. But all you need to be focused on is what to wear and what time to have your Uber waiting outside.

BELOW IS A SAMPLING OF PROPER CONCIERGE SERVICES OFFERED AT EACH OF OUR DESTINATIONS

San Francisco

My Stay

Guest Services Callback

Just want to talk to us? Submit a request below and a member of our guest services team will call you in your room.

Email Folio

Let us know if you would like our team to email you a copy of your bill.

Request Late Check Out

Not ready to leave us yet? We understand. Request a late check out.

Change Departure

Have a change in plans? Request your desired departure date and we will contact to discuss.

Add Visitor

Expecting someone? Let us know!

Eat & Drink

Ice Delivery

Request a bucket of ice delivered to your room.

Coffee Maker

Request a coffee maker delivered to your room.

Room Service Tray

Finished with your meal? Let us know and we will come to pick up your tray.

Tea Kettle

Request a tea kettle delivered to your room.

Local Recommendations

Tell us what you are feeling and we will make a recommendation.

Travel

Valet

Request valet to bring your vehicle around for you.

Taxi

Request a taxi and a member of our guest services team will schedule one immediately.

Bicycle Borrow

Borrow one of our Shinola bicycles to explore San Francisco on two wheels.

Luggage Pickup

Request valet to retrieve your luggage from your room.

Work

Conference Room

Book our board or conference rooms for your next meeting or private workspace (subject to availability)

Print Document

Need to print something? Send your document to our concierge and use this request to notify us when you’re ready to pickup.

Power Adapter

Request a power adapter for your electronics to fit in our outlets.

Wellness

In-Room Massage

Book an exclusive one hour in-room massage.

Personally Trainer

Get the perfect workout with the perfect results, custom tailored to your fitness goals.

Rejuvenation Session

A combination of physio-therapy and active release techniques allow the body and mind to relax, rejuvenate and recover.

Mindful Meditation

Meditation is a powerful way to calm your nerves, focus your mind and build your mind body muscles.

Body Work

Work with leading chiropractors, physical therapists and acupuncturists to heal quickly and effectively.

Facial

Get a progressive anti-aging facial in the comfort of your room.

IV Therapies

Choose a general health goal and receive in-home IV and boost shots custom to your needs. Administered by local VIP doctors.

Housekeeping

Schedule Cleaning

Request your room to be cleaned at a specific time.

Extra Towels

Request extra towels to be delivered to your room.

Extra Pillows

Request extra pillows to be delivered to your room.

Refresh Toiletries

Request a refreshment of toiletry amenities. Just need a specific item? Tell us below.

Refresh Linens

Request a change of linen in your room.

Extra Blanket

Request an extra blanket to be delivered to your room.

Turn-Down Service

Request turndown service at a specific time.

Rollaway Bed

Request a rollaway bed to be delivered to your room.

Laundry Pickup

If you are ready for laundry service and have your completed laundry slip with your items, let us know.

Refresh Minibar

Request a refreshment of your minibar items. Only need a specific item? Tell us below.

Bathrobe

Request a plush Avalon Beverly Hills bathrobe to be delivered to your room.

Baby Crib

Request a baby crib to be delivered to your room.

Slippers

Request a pair of our comfy slippers to be delivered to your room.

Hangers

Request a pair of our comfy slippers to be delivered to your room.

Personal Care Items

Just realized you forgot something? Don’t worry, we’re here for you.

Hollywood

Home

Laundry

Have your clothing properly cleaned, and we’ll even put it away for you. Request before 9am and get same-day service.

Towel Service

Replenish the towels in your residence. Fees may apply.

Maintenance

Call on a Proper Engineer to fix any problems you may be having with your residence.

Housekeeping

Summon a Proper Housekeeper to tidy up your residence.

Newspaper Delivery

Blazing fast WIFI is no replacement for the real thing. Let us know if you’ve subscribed to a paper, and we’ll deliver it to your door.

Ice Delivery

Request ice to be delivered to your residence.

Package Delivery

Let us know if you are expecting a package and we will be here waiting for it.

Bath Amenities

Stock up on Malin and Goetz bath amenities.

Babysitting Services

Book one of our qualified babysitters, available at a moment’s notice.

Trash Pickup

Call on a Proper Houseman to pick-up bulky or oversized trash.

Hangers

Request additional hangers for your residence.

Luggage Rack

Have a luggage rack brought to your residence or a cart waiting for you in the lobby.

Add Visitor

Expecting someone? Let us know!

Eat & Drink

Restaurant Reservations

Have the Proper Concierge get you a table at the best spot in town. Tell us what you are feeling and we will make a recommendation.

Nespresso Refill

Order your daily Nepresso refills delivered directly to your residence.

Personal Care

Sundry Kits

Forgot some of your essentials? Purchase one of our custom sundry kits so you can stay on top of your game.

Shoe Shine & Repair

Have our local cobbler help you put your best foot forward with overnight shoe shines and repairs

Tailoring

Book a local tailor for daily needs and custom creations.

Barber

Book an expert Barber for classic hair and shaving services in the comfort of your residence.

Hairstyling

Get a custom cut and style from our celebrity hair stylists.

Make Up

Look glamorous for a photo shoot, event or a night out with our celebrity make-up artists.

Travel

Valet

Summon a Proper Valet. Please allow 15 minutes for your car to be brought up.

Bicycle Borrow

Borrow one of our Sole bicycles and explore Los Angeles on two wheels.

Wellness

Yoga

Sign up for a yoga class on our outdoor yoga patio.

Sports Equipment

Forgot your basketball at home? Don’t worry. Borrow from our selection of top-of-the-line sports equipment and show the locals where you’re from.

Fitness Equipment

Get your tone, alone…without leaving your home. Borrow from our selection of personal fitness equipment and use it in your residence.

On Call

Request an appointment with one of our vetted and qualified wellness specialists.

Fitness Center Services

Request additional towels or water for your workout.

Pool Service

Request additional pool-side items and have them delivered to your lounge chair.

Personal Training

Turn your intentions into actions by booking with our resident certified personal trainer.

Boxing Lessons

Learn to hit the heavy bag, create a dynamic core and become skilled at mitt work.

Chiropractic & Acupuncture

Work with leading chiropractors, physical therapists and acupuncturists to heal quickly and effectively from injury, aches and pains.

Meditation

Meditation sessions from our renown teachers produce profound shifts to mental and physical imbalances.

Life Coaching

Partnering with our executive life coaches, a deep sense of balance and clarity enters your day to day life.

Nutrition Counseling

Dial in on your body’s unique nutritional needs. Our nutritionists work with you to create a successful eating and supplementation plan specific to your health challenges and goals.

IV Therapy

Administered by local VIP doctors, IV treatments skip the digestive tract and go straight into the bloodstream, getting you all the water, vitamins, minerals, and electrolytes you need.

Facial

Get a progressive anti-aging facial from Beverly Hills in the comfort of your residence.

Personal Trainer

Schedule your discounted 1-hour introductory session with our certified resident personal trainer.

House Call Doctor

House Call Doctor Los Angeles is a concierge mobile medical practice providing high quality comprehensive medical care to your home 24/7.

RESERVE
What is Proper?

Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused,
energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From the music and the art. From every detail, every interaction, every moment. This is only Proper. And no one else.

RESERVE

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