At Your Service

Proper Concierge is a thoroughly modern lifestyle management service for Proper guests and residents. Proper Concierge isn’t just one person sitting at a desk, it’s an ever-expanding and meticulously-selected menu of on-demand services and experiences that cater to the needs of today’s elite class of travelers. Forgot your power adapter? Need last-minute Hamilton tickets? Want to book a private flight to Napa? Whatever it is, we’ve got you covered. Just summon the Proper Concierge using the Proper App (or the phone in your room, if you prefer). Behind the scenes, some palms may be greased and backroom deals done. But all you need to be focused on is what to wear and what time to have your Uber waiting outside.


San Francisco

My Stay

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Guest Services Callback

Just want to talk to us? Submit a request below and a member of our guest services team will call you in your room.

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Email Folio

Let us know if you would like our team to email you a copy of your bill.

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Request Late Check Out

Not ready to leave us yet? We understand. Request a late check out.

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Change Departure

Have a change in plans? Request your desired departure date and we will contact to discuss.

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Add Visitor

Expecting someone? Let us know!

Eat & Drink

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Ice Delivery

Request a bucket of ice delivered to your room.

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Room Service Tray

Finished with your meal? Let us know and we will come to pick up your tray.

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Tea Kettle

Request a tea kettle delivered to your room.

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Local Recommendations

Tell us what you are feeling and we will make a recommendation.


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Request valet to bring your vehicle around for you.

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Request a taxi and a member of our guest services team will schedule one immediately.

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Bicycle Borrow

Borrow one of our Shinola bicycles to explore San Francisco on two wheels.

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Luggage Pickup

Request valet to retrieve your luggage from your room.


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Conference Room

Book our board or conference rooms for your next meeting or private workspace (subject to availability)

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Print Document

Need to print something? Send your document to our concierge and use this request to notify us when you’re ready to pickup.

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Power Adapter

Request a power adapter for your electronics to fit in our outlets.


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Schedule Cleaning

Request your room to be cleaned at a specific time.

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Extra Towels

Request extra towels to be delivered to your room.

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Extra Pillows

Request extra pillows to be delivered to your room.

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Refresh Toiletries

Request a refreshment of toiletry amenities. Just need a specific item? Tell us below.

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Refresh Linens

Request a change of linen in your room.

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Extra Blanket

Request an extra blanket to be delivered to your room.

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Turn-Down Service

Request turndown service at a specific time.

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Rollaway Bed

Request a rollaway bed to be delivered to your room.

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Laundry Pickup

If you are ready for laundry service and have your completed laundry slip with your items, let us know.

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Refresh Minibar

Request a refreshment of your minibar items. Only need a specific item? Tell us below.

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Request a plush Avalon Beverly Hills bathrobe to be delivered to your room.

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Baby Crib

Request a baby crib to be delivered to your room.

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Request a pair of our comfy slippers to be delivered to your room.

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Request a pair of our comfy slippers to be delivered to your room.

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Personal Care Items

Just realized you forgot something? Don’t worry, we’re here for you.

What is Proper?

Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused,
energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From the music and the art. From every detail, every interaction, every moment. This is only Proper. And no one else.

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