Flexible Cancellation Policy

New Reservations

For guests making new reservations on or after July 6, 2020 for arrival dates through June 30, 2021 we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.

Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

For guests making new reservations for arrival dates on or after June 1, 2021, guests must cancel by 3PM, 24 hours prior to arrival to avoid a penalty of one night’s room and tax.

Existing Reservations:

For guests with existing reservations made before July 6, 2020 for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows: 

Santa Monica Proper
833.277.0737
smp.info@properhotel.com 

San Francisco Proper
888.730.4299
sfp.reservations@properhotel.com

Austin Proper
888.333.0546
atxp.info@properhotel.com 

Third Party Reservations

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Proper Hotels and we look forward to welcoming you.

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