Flexible Cancellation Policy

New Reservations:

For guests making new reservations on or after July 6 for arrival dates through December 31, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.

Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply.

Existing Reservations:

For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows: 

888-730-4299
sfp.reservations@properhotel.com

Third Party Reservations

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Proper Hotels and we look forward to welcoming you.

What is Proper?

Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused, energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is an inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From music and art. From every detail, every interaction, every moment. This is only Proper. And no one else.

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