Hotel Policy

Cancellation Policy

New Reservations: 

For guests making new reservations on or after July 6 for arrival dates through September 30, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.

Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply.

Existing Reservations:

For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

833.277.0737
smp.info@properhotel.com

Third Party Reservations: 

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Proper Hotels and we look forward to welcoming you.

Guaranteed Reservation

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $200/day will be authorized on your credit card.

EARLY ARRIVAL / LATE DEPARTURE / EARLY DEPARTURE

Check in time is after 3:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

TAXES & FEES

Room rates are subject to the following nightly Fees:

Santa Monica Room Occupancy Tax: 14.00% per night

Santa Monica TMD Fee: $5.50 per night ($5.75 starting January 1, 2020)

Tourism Assessment Fee: 0.2% per night

Wellness Fee: 3.00% per night

Resort Fee: $30 (plus tax) which includes:

  • Premium Wi-Fi throughout the property
  • Bottled water, replenished daily
  • eLECTRA Bike rentals (upon availability)
  • Access to rooftop pool
  • Nespresso machine upon request
  • In room fabric steamer
PET POLICY

We love your furry friends and they are definitely welcome at Santa Monica Proper Hotel. With every pet stay, Proper will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

• $100 one time, non-refundable fee (per pet)
• 2 pets max
• Max weight of 45 lb per pet
• Sorry, no cats
• Additional fees may apply for deep cleaning or damages that occur

SMOKING POLICY

Santa Monica Proper is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

PARKING POLICY

We provide valet parking to our guests.

Fees:

Overnight parking – $50/night (per car)

Visitor parking – $16.50/3 hours

Current hours:

Mon – Thur & Sun: 7:00 – 11:00 pm

Fri & Sa: 7:00 am – midnight

Special Room Options

CRIBS & ROLLAWAYS

Complimentary cribs can be provided by request.

Rollaway beds are available in our suites for $75/night. Maximum one per room.

CONNECTING ROOMS

Connecting room are available based on availability.

ADA ROOMS

ADA compliant rooms are available.

LEARN MORE

Other

Transportation

WALK

Santa Monica Proper is located within walking distance of local shopping, restaurants, retail, attractions, and services. For walking maps and specific inquiries, please contact guest services.

For more information on resources for pedestrians, please see the links below.

BICYCLE

  • Guest amenities include a bike valet service (for long term bicycle parking) as well as complimentary bicycles for hotel guests. For more information, please contact guest services.
  • Short term bicycle parking is also available on the ground floor in the courtyard, as well as near the hotel lobby, close to the sidewalk. For more information, please contact guest services.
  • Breeze Bike share hubs with rentable bicycles are located nearby, including on Lincoln Boulevard between Wilshire Boulevard and California Avenue (at Reed Park).

For bike maps and more information, please contact guest services. For more information, please see the links below.

BUS SERVICE

Big Blue Bus

Santa Monica Proper is conveniently located within 1 block of Big Blue Bus Routes 2 and 18, and within walking distance of several other Big Blue Bus routes. For system maps and more information, please contact guest services.

For more information, please see the links below.

Metro

Santa Monica Proper is conveniently located within 1 block of routes 20 and 720, and within walking distance of several other Metro bus routes. For system maps and more information, please contact guest services.

For more information, please see the links below.

METRO EXPO LINE

Santa Monica Proper is located about 5 ½ blocks from the Metro Expo Line stop located at 4th Street & Colorado Avenue. For specific inquiries, please contact guest services.

For more information, please see the links below.

UBER/LYFT

Uber and Lyft operate in Santa Monica. For specific inquiries about ride hailing services in Santa Monica, please contact guest services.

For more information on Uber or Lyft, please visit the links below.

SHARED MOBILITY DEVICES 

Several shared mobility devices is available throughout Downtown Santa Monica. For specific inquiries, please contact guest services.

For more information on specific scooter services, please see the links below.

TAXIS

For specific inquiries about obtaining a taxi, please contact guest services.

For more information on specific taxi companies, please see the links below.

RENTAL CARS

Santa Monica Proper partners with Midway Car Rental. More information on rental cars is available at the front desk and by contacting guest services.

TRIP PLANNING

For specific inquiries about getting around Santa Monica or using alternative transportation, please contact guest services.

Additional trip planning information can be found at the links below.

LOCAL SHOPPING, RESTAURANTS, AND SERVICES 

  • A variety of retail stores, restaurants, are services is available locally.
  • For more information on shopping, restaurants, and services in Downtown Santa Monica (including the Third Street Promenade, Sant Monica Place, and the Pier) please visit Downtown Santa Monica, Inc., with a helpful directory of retail, restaurants, and other services throughout Downtown.
  • More information on shopping, restaurants, and services Downtown is also available at SantaMonica.com’s website for Downtown Santa Monica/Third Street Promenade and Santa Monica Pier/Ocean Avenue.
  • For specific inquiries, please contact guest services.

SPECIFIC INQUIRES

Rental Car

MIDWAY CAR RENTAL

Midway offers highest level car rental service for travelers looking to explore the city.

  • Delivers and picks up vehicles complimentary to the hotel
  • Picks up and drops off car at Midway location at LAX, Burbank Airports or any other Midway locations in LA
  • Complimentary White Glove VIP service (Airport Baggage Meet and Greet Service) at LAX and Burbank Airports

For more information on Midway, please contact our front desk at 310-620-9990

Business Services

Santa Monica Proper does not have a formal business center, but can provide various executive services including:

  • Executive Boardroom, Meeting Room and Private Event Space
  • Video conferencing
  • State-of-the-art audiovisual equipment
  • 24-hour multi-lingual staff available
LEARN MORE
What is Proper?

Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused, energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is an inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From music and art. From every detail, every interaction, every moment. This is only Proper. And no one else.

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