FAQ

Best Rate Guarantee

If you see a lower rate elsewhere within 24 hours of booking, we’re happy to honor it. Contact [email protected] and send:

• A screenshot showing the rate, room type, and dates entered
• The full website URL where the rate appears

This helps us verify the offer and ensure it’s bookable. If your claim is approved, we’ll adjust your reservation to match the lower rate.

Guests must cancel by 3pm, 72 hours prior to arrival to avoid a penalty of one night’s room and tax.

Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

All suites must cancel by 3pm, 7 days prior to arrival and require a 1-night deposit.

[email protected]

Please note on the cancellation policies listed above:

• Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
• For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
• Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $200/day will be authorized on your credit card.

Check in time is after 4:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply.

If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

Room rates are subject to the following nightly fees:

• SF City Occupancy Tax: 14.0%
• SF City Tourism & Moscone Districts Fee: 3.5%
• CA State Tourism Assessment Fee: 0.195%

Daily Destination Amenity Fee of $45 (plus tax) which includes:

• Welcome glass of bubbles upon arrival
• Premium WiFi throughout the property
• Proper sustainable bottled Water, replenished daily
• Morning coffee service in lobby
• Priority access to Charmaine’s rooftop bar-lounge-deck, $65 min. spend waived
• Garment steamer, upon request
• 24-hour gym access with Tonal access

We love your furry friends and they are definitely welcome at San Francisco Proper Hotel. Plus with every pet stay, Proper will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

• $100 one time, non-refundable cleaning fee (per pet)
• 2 pets max
• Max weight of 35 lb per pet
• Sorry, no cats
• Additional fees may apply for deep cleaning or damages that occur

San Francisco Proper is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

We are currently offering valet parking.

• $47.00 +tax per vehicle (daily guest) 6 hour limit
• $84.00 +tax per evening, per vehicle, includes in and our privileges (overnight)
• $94.00 +tax per evening, per Oversized vehicle, includes in and our privileges (overnight)

SF Proper Hotel cannot accommodate the following vehicles: Sprinter Vans, Buses, Duly Trucks, or Supercars.

*EV parking is only available for self parking.

*Max height clearance in the garage is 7 feet.

*All prices are before taxes.

Professional photography requests must be reviewed and approved with at least four weeks’ notice. This includes any photography or videography with professional equipment, drones, and/or media-use. Hotel rooms cannot be booked to be used as a shoot location. A member of our team must accompany the photographer in all public spaces and spaces must remain 100% intact. 

Requests for professional photography can be made HERE.

Mobile phone photography is permitted with limitations:

• No more than 5 minutes of dedicated photo taking.
• Privacy and respect for hotel guests and colleagues must be observed at all times.
• Doors, hallways, passages, elevators, etc. may not be blocked for any reason.
• Spaces must remain 100% intact – furniture, design elements, seating, etc. cannot be moved, rearranged, or stood on.

Complimentary cribs can be provided by request.

Rollaways are available for $50/night (only available in suites) (maximum 1 per room).

Connecting rooms can be provided upon request (subject to availability).

ADA compliant rooms are available.

We currently offer in-room dining 24 hours a day.

We do not have a formal business center but can provide various executive services including:

• Executive boardroom, meeting rooms and private event spaces
• Video conferencing
• State-of-the-art audio/visual equipment
• 24-hour multi-lingual staff available

San Francisco Proper is conveniently located on Market Street in the center of the city. There are two entrances to the hotel: 1100 Market Street and 45 McAllister Street. We recommend you use the 45 McAllister Street entrance for your initial arrival.

UBER/LYFT/TAXI
San Francisco International Airport (Code SFO), is approximately 13 miles from the hotel and Oakland International Airport (Code OAK), which is approximately 19 miles from the hotel.The uber/taxi cost for transportation to the hotel is typically $40-50.

BART
The Bay Area Rapid Transport is easy, quick and economical. Better yet, we are directly across 7th street from one of the entrances to the Civic Center station where all lines pass through, making it a great transportation choice to traverse the city or to travel throughout many parts of the greater Bay Area. To find the Civic Center Station, walk out the Market street entrance of the hotel and make a right towards 7th street. You will find the Bart station entrance immediately on the other side of 7th Street.

Walk up to Twin Peaks: Most people drive up to the Twin Peaks, the second highest point in San Francisco, but the best, 360-degree view, is found after hiking a short trail to the north or south peak overlooks.

Walk, run, or bike down John F. Kennedy Drive in Golden Gate Park: A large portion of John F. Kennedy Drive is closed to vehicles, creating a wide pedestrian & cyclist promenade, ideal for a 1.5 mile walk to the park.  Along the walk, you’ll have an opportunity to check out the de Young Museum & California Academy of Sciences, the Japanese Tea Garden, a Botanical Garden, Spreckels Lake and even the Bison Paddock!

Hike Lands End: One of San Francisco’s most spectacular walks, The Lands End Trail traces the city’s northern coastline with sweeping views of the Golden Gate Bridge and Marin Headlands. Along the way, look for the rock labyrinth perched above the surf, the silhouette of Mile Rock Lighthouse offshore, and the skeletal remains of an Octagon House reclaimed by the hillside.  Before you leave, spend time at Sutro Baths, an enormous ocean-fed swimming complex that burned in 1966 and left its concrete bones to the tide. The USS San Francisco Memorial is also nearby and worth a moment.

Take a walk to Fort Point: Fort Point sits at the water’s edge, directly beneath the Golden Gate Bridge. Standing inside a Civil War-era brick fort, the bridge spans directly overhead and is a genuinely memorable experience.  It’s also one of the best spots in the city to photograph the bridge from below, and the views across the Bay toward Marin are hard to beat.

Hang out in Dolores Park: It’s the best people-watching in San Francisco. On any given weekend it turns into an unofficial block party with locals, musicians, food vendors, and dogs off leash. It captures something about the city that’s hard to describe but immediately recognizable when you’re in it.  The park also sits on a hill in the Mission so you get the downtown skyline with Dolores Street’s palm trees in the foreground.

Walk across the Golden Gate Bridge to Sausalito: The bridge walk itself is about 1.7 miles one way and most do it in 30 to 45 minutes, depending on how many times they stop to look around.  Once you cross, you drop down into Marin and follow a trail into Sausalito. That stretch adds another 2 miles or so, through the Headlands with the bridge behind you and the Bay opening up ahead. Sausalito is a small, idyllic waterfront town that has plenty of delicious spots for lunch, a drink, or just sitting by the harbor watching the boats. The best part: you don’t have to walk back. The ferry from Sausalito to the Ferry Building runs regularly and takes about 30 minutes.

Walk down Lombard Street: Designed in the 1920s specifically because the hill was too steep to drive down, Lombard Street is famous for being the crookedest street in the world.  Located in Russian Hill, the top of Lombard Street overlooks the Bay, Alcatraz, and Coit Tower.

Visit the four Andy Goldsworthy installations in the Presidio: Artist Andy Goldsworthy is known for creating sculptures that use natural materials and capture the essence of the place where they were made. The Presidio has four of his installations: Spire, a 100-foot-tall column of 37 Monterey cypress trunks stacked vertically, rising out of the forest floor; Wood Line, 1,200 feet of eucalyptus branches arranged in a slow, winding curve through the forest near Lovers’ Lane; Tree Fall, an indoor installation inside a Civil War-era Powder Magazine — a eucalyptus trunk covered in Presidio clay and human hair from a local salon, pressed into the ceiling of the building; and Earth Wall, inside the Presidio Officers’ Club, a six-foot sphere of eucalyptus branches buried within a rammed earth wall, partially excavated.  You can connect all four on a three-mile loop.

• Civic Center: 1-2 minutes away
• Downtown San Francisco/Financial District: 8 minutes away
• Union Square: 7 minutes away
• Chase Center Experience: 12 minutes away
• Fisherman’s Wharf: 10 minutes away
• Pier 39: 12 minutes away
• Moscone Center: 5 minutes away
• Orpheum Theatre: 1-2 minutes away
• Golden Gate Park: 13 minutes away
• Embarcadero San Francisco: 11 minutes away
• San Francisco City Hall: 7 minutes away
• San Francisco State University: 6 minutes away
• The Warfield: 4 minutes away
• Ferry Building: 10 minutes away
• The Fillmore San Francisco: 10 minutes away
• University of San Francisco: 10 minutes away
• Academy of Art University): 6 minutes away