Hotel Policy

Cancellation Policy

New Reservations:

For guests making new reservations on or after July 6 for arrival dates through September 30, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.

Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply.

Existing Reservations:

For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

888-730-4299
sfp.reservations@properhotel.com

Third Party Reservations: 

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Proper Hotels and we look forward to welcoming you.

Guaranteed Reservation

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $200/day will be authorized on your credit card.

Early Arrival / Late Departure / Early Departure

Check in time is after 3:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply.

If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

Taxes & Fees

Room rates are subject to the following nightly fees:

CA room tax of 20.95% per night.

5.25% SF mandate employee health insurance surcharge.

Daily Amenity fee of $30 (plus tax) which includes:

  • Premium WiFi throughout the property
  • Bottled Water, Replenished Daily
  • Coffee available for pick-up at Front Desk
  • Priority Access to Charmaine’s rooftop bar-lounge-deck
  • Garment Steamer, Upon Request
Pet Policy

We love your furry friends and they are definitely welcome at San Francisco Proper Hotel. Plus with every pet stay, Proper will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

  • $100 one time, non-refundable cleaning fee (per pet)
  • 2 pets max
  • Max weight of 35 lb per pet
  • Sorry, no cats
  • Additional fees may apply for deep cleaning or damages that occur

To learn more check out our pet page.

Smoking Policy

San Francisco Proper is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

Parking Policy

We are currently offering valet parking.

Overnight hotel guests – $65 per night + tax, per vehicle. Includes in and out privileges.

Short term parking – $15 per hour + tax

Special Room Options

Cribs & Rollaways

Complimentary cribs can be provided by request.

Rollaways are available for $50/night (only available in Suites) (maxiumum 1 per room).

Connecting Rooms

Connecting rooms can be provided upon request (subject to availability).

ADA Rooms

ADA compliant rooms are available. To learn more please view our ADA page.

Other

Room Service

We currently offer a full in-room dining menu with contactless delivery. Room service options are available 24 hours a day.

Business Services

We do not have a formal business center but can provide various executive services including:

  • Executive Boardroom, Meeting Room and Private Event Space
  • Video Conferencing
  • State-of-the-art audio/visual equipment
  • 24-hour multi-lingual staff available
Transportation

San Francisco Proper is conveniently located on Market Street in the center of the city. There are two entrances to the hotel: 1100 Market Street and 45 McAllister street. We recommend you use the 45 McAllister street entrance for your initial arrival.

UBER/LYFT/TAXI: San Francisco International Airport (Code SFO), is approximately 13 miles from the hotel and Oakland International Airport (Code OAK), which is approximately 19 miles from the hotel.The uber/taxi cost for transportation to the hotel is typically $40-50.

BART: The Bay Area Rapid Transport is easy, quick and economical. Better yet, we are directly across 7th street from one of the entrances to the Civic Center station where all lines pass through, making it a great transportation choice to traverse the city or to travel throughout many parts of the greater Bay Area. To find the Civic Center Station, walk out the Market street entrance of the hotel and make a right towards 7th street. You will find the Bart station entrance immediately on the other side of 7th Street.

What is Proper?

Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused, energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is an inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From music and art. From every detail, every interaction, every moment. This is only Proper. And no one else.

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