Hotel Policy

Cancellation Policy

New Reservations

For guests making new reservations on or after July 6, 2020 for arrival dates through June 30, 2021 we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.

Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

For guests making new reservations for arrival dates on or after July 1, 2021, individual hotel cancellation policies in place at the time of reservation will apply.

Existing Reservations:

For guests with existing reservations made before July 6, 2020 for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

888-333-0546
atxp.info@properhotel.com

Third Party Reservations: Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Proper Hotels and we look forward to welcoming you.

Guaranteed Reservation

Reservations must be guaranteed with a valid credit card at time of booking. Please note, special event dates may have modified deposit and cancellation policies. These rate specific policies will be noted in the price breakdown & policies section. A government issued photo ID will be required at time of check-in. To cover incidentals, $200 will be authorized on your credit card per day of stay. This will be in the form of a hold on your credit card and will be removed at the end of your stay, should there not be any incidentals.

Early Arrival / Late Departure / Early Departure

Check-in time is 3:00 pm and check-out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate your request based on availability – kindly let us know in advance. If unavailable, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check-out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

Taxes & Fees

Room rates are subject to the following nightly fees:

Hotel Occupancy tax of 17.00% per night

Wellness Fee of 3% plus tax per night

  • To help cover the cost of health care benefits that we offer to our employees. Thank you for supporting our staff.

Daily Amenity fee of $20 plus tax which includes:

  • Premium Wi-Fi throughout the property
  • In-room Nespresso machine
  • 2 Bottles of water
  • In-room fabric steamer
  • 24-hour fitness center access
  • City Bikes (upon availability)
  • eLECTRA Bike rentals (upon availability)
Pet Policy

Pets are always welcome at Austin Proper Hotel. With every pet stay, Proper will help a pet in need by donating 10% of your pet fee to our local no-kill shelter, Austin Pet’s Alive.

Pet Policy Details:

  • $100 one time, non-refundable fee per dog, per stay
  • 2 dogs max per room
  • Max weight of 45 lb per pet
  • Sorry, no cats
  • Additional fees may apply for deep cleaning or damages that occur

 

Parking Policy

We are currently offering valet parking.

Overnight hotel guests – $45 per night, per vehicle

Restaurant Outlet Guests – $12 for 3 hours (with validation from outlet)

Smoking Policy

Austin Proper is a non-smoking hotel. Smoking is prohibited in public areas, food and beverage outlets and guest rooms. In the event smoking occurs in a guest room, a cleaning fee of $400 will be assessed per room, per night.

Special Room Options

Cribs & Rollaways

Complimentary cribs can be provided by request.  As cribs are limited, please let us know at time of booking.

Connecting Rooms

Connecting rooms are available and vary according to room type. As connecting rooms are limited, please let us know your preferences at the time of booking.

ADA Rooms

We offer ADA compliant rooms. Please visit our accessible page to learn more about our property and room specific ADA features.

LEARN MORE

Other

Business Services

Austin Proper does not have a formal business center, but can provide various executive services including:

  • Executive Boardroom, Meeting Room and Private Event Space
  • Video Conferencing
  • State-of-the-art audiovisual equipment
  • 24-hour multi-lingual staff available
  • Printing and scanning
Nearby Attractions

We invite you to explore Austin, the Proper way. As you create your experience, we recommend checking out our list of nearby shopping, activities and museums. Please check websites and/or call ahead as hours of operations are constantly changing due to COVID.

We recommend calling ahead to get the latest updates

SHOP

South Congress / South First

  • Esby – niche local fashion label (and maker of Austin Proper uniform)
  • Stag – trendy men’s boutique with modern + classic styles
  • Feather’s Boutique – bohemian vintage and modern jewlery
  • Moss – high end designer consignment

Downtown

  • ByGeorge – upscale modern designer
  • Kickpleat – high end women’s boutique ft. wearable, up and coming labels
  • Bonobos – causal + formal menswear
  • Outdoor Voices – stylish activewear (this is their first/home location)

SEE

  • The Bats on South Congress Avenue Bridge – Head to the bridge at the end of the day and pick a spot either on top the bridge or below on the Butler Hike and Bike Trail (remember to stand 6 feet apart) and wait until dusk for the bats to emerge. About 1.5 million female Mexican free-tailed bats live underneath the bridge in what is the world’s largest bat colony.
  • Sunrise or Sunset Atop Mt. Bonnell – The 775-foot peal is considered the highest point in Austin and looks over Lake Travis, the Pennybacker Bridge “360 Bridge” and the beautiful Texas Hill Country
  • Austin’s Iconic Murals – Classics include, ” love you so much” at Jo’s Coffee on S. Congress, “You’re My Butter Half” on East MLK, “Greetings from Austin” on S. First and Annie St., and the “Hi, How Are You” front on Guadalupe

DO

  • Bring a picnic and take in the views of downtown from Zilker Park
  • Run, Bike or Walk along the Butler Hike and Bike Trail – 10 miles around Lady Bird Lake
  • Take a Hike on Austin’s Barton Creek Greenbelt – 12 miles of trails and swimming holes
  • Get Out on the Water – Lady Bird Lake has plenty of non-motorized rentals including kayaks, canoes and SUP available. A few of our favorite companies are: The Rowing Dock, Texas Rowing Center, Congress Avenue Kayaks and Zilker Park Boat Rentals. Avg. price is about $15/hr
  • Play a Round of 18 Holes – Butler Pitch and Putt has tee-times available online and requests golfers bring their own equipment. Peter Pan Mini Golf is perfect for families and has sanitized equipment available for rent.
  • Austin-Bergstrom International Airport: 17 minutes away
  • 6th Street: 6 minutes away
  • Austin Convention center: 6 minutes away
  • The Domain Shopping Center: 16 minutes away
  • The University of Texas: 8 minutes away
  • Rainey Street: 6 minutes away
  • Zilker Park: 9 minutes away
  • Frank Erwin Special Events Center: 9 minutes away
  • Texas Capitol: 5 minutes away
  • Lady Bird Lake/Town Lake: 1-10 minutes away
  • Palmer Events Center: 13 minutes away
What is Proper?

Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused, energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is an inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From music and art. From every detail, every interaction, every moment. This is only Proper. And no one else.

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