FAQ

New Reservations: 

Guests must cancel by 3PM, 48 hours prior to arrival to avoid a penalty of one night’s room and tax.

Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

Existing Reservations:

For guests with existing reservations made before July 1, 2021 for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

888-333-0546
atxp.info@properhotel.com

Third Party Reservations: Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

• Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
• For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
• Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We sincerely thank you for choosing to stay at Proper Hotels and we look forward to welcoming you.

Reservations must be guaranteed with a valid credit card at time of booking. Please note, special event dates may have modified deposit and cancellation policies. These rate specific policies will be noted in the price breakdown & policies section. A government issued photo ID will be required at time of check-in. To cover incidentals, $200 will be authorized on your credit card per day of stay. This will be in the form of a hold on your credit card and will be removed at the end of your stay, should there not be any incidentals.

Check-in time is 3:00 pm and check-out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate your request based on availability – kindly let us know in advance. If unavailable, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check-out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

Room rates are subject to the following nightly fees:

Hotel Occupancy tax of 17.00% per night

Wellness Fee of 3% plus tax per night

• To help cover the cost of health care benefits that we offer to our employees. Thank you for supporting our staff.

Daily Guest Amenity fee of $30 plus tax which includes:

• Premium Wi-Fi throughout the property
• In-room Nespresso machine
• In-room fabric steamer
• 24-hour fitness center access with Peloton, Tonal, and Pilates Reformers
• Yoga and group fitness classes (schedule varies)
• City Bikes (upon availability)
• eLECTRA Bike rentals (upon availability)
• Proper sustainable Boxed Water,
• Morning Coffee service in Goldie’s
• Access to rooftop pool

Pets are always welcome at Austin Proper Hotel. With every pet stay, Proper will help a pet in need by donating 10% of your pet fee to our local no-kill shelter, Austin Pet’s Alive.

Pet Policy Details:

• $100 one time, non-refundable fee per dog, per stay
• 2 dogs max per room
• Max weight of 45 lb per pet
• Sorry, no cats
• Additional fees may apply for deep cleaning or damages that occur

We are currently offering valet parking.

Overnight hotel guests – $55 per night, per vehicle.

Restaurant Outlet Guests – $25 for 3 hours (with validation from outlet)

Austin Proper is a non-smoking hotel. Smoking is prohibited in public areas, food and beverage outlets and guest rooms. In the event smoking occurs in a guest room, a cleaning fee of $400 will be assessed per room, per night.

We love our spaces just as much as you do — and we’re so happy you’re excited to photograph and share! With that in mind, we ask you please respect our highly-designed spaces and the privacy of our hotel guests and visitors while taking any images. Our goal is to create a one-of-a-kind Proper experience for all!

Mobile phone photography is permitted with limitations:

• No more than 5 minutes of dedicated photo taking please
• Privacy and respect for hotel guests must be observed at all times.
• Doors, hallways, passages, elevators, etc. may not be blocked for any reason.
• Spaces must remain 100% intact – furniture, design elements, seating, etc. cannot be moved, rearranged, or stood on.
• Respect for the working staff must be considered at all times

Learn more about professional photo shoot inquiries HERE.

Complimentary cribs can be provided by request.  As cribs are limited, please let us know at time of booking.

Connecting rooms are available and vary according to room type. As connecting rooms are limited, please let us know your preferences at the time of booking.

We offer ADA compliant rooms. Please visit our accessible page to learn more about our property and room specific ADA features.

Austin Proper does not have a formal business center, but can provide various executive services including:

• Executive boardroom, meeting rooms and private event spaces
• Video conferencing
• State-of-the-art audiovisual equipment
• 24-hour multi-lingual staff available
• Printing and scanning

We invite you to explore Austin, the Proper way. As you create your experience, we recommend checking out our list of nearby shopping, activities and museums. Please check websites and/or call ahead as hours of operations are constantly changing due to COVID.

• Austin-Bergstrom International Airport: 17 minutes away
• 6th Street: 6 minutes away
• Austin Convention center: 6 minutes away
• The Domain Shopping Center: 16 minutes away
• The University of Texas: 8 minutes away
• Rainey Street: 6 minutes away
• Zilker Park: 9 minutes away
• Frank Erwin Special Events Center: 9 minutes away
• Texas Capitol: 5 minutes away
• Lady Bird Lake/Town Lake: 1-10 minutes away
• Palmer Events Center: 13 minutes away