Hotel Policy

Cancellation Policy

Existing Reservations:
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

888-333-0546
atxp.info@properhotel.com

New Reservations:
Regardless of rate plan or policy are now fully changeable or cancellable and refundable with no penalty as long as 1) the change or cancellation is made up to 24 hours prior to arrival and 2) the cancellation is made prior to April 30th, 2020.

Third Party Reservations:
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • For group organizer questions on terms and conditions of group contracts, please contact the hotel.
Guaranteed Reservation

Reservations must be guaranteed with a valid credit card at time of booking. Please note, special event dates may have modified deposit and cancellation policies. These rate specific policies will be noted in the price breakdown & policies section. A government issued photo ID will be required at time of check-in. To cover incidentals, $200 will be authorized on your credit card per day of stay. This will be in the form of a hold on your credit card and will be removed at the end of your stay, should there not be any incidentals.

Early Arrival / Late Departure / Early Departure

Check-in time is 3:00 pm and check-out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate your request based on availability – kindly let us know in advance. If unavailable, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check-out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

Taxes & Fees

Room rates are subject to the following nightly fees:

Hotel Occupancy tax of 17.00% per night

Wellness Fee of 3% plus tax per night

  • To help cover the cost of health care benefits that we offer to our employees. Thank you for supporting our staff.

Daily Amenity fee of $20 plus tax which includes:

  • Premium Wi-Fi throughout the property
  • In-room Nespresso machine
  • 2 Bottles of water, daily
  • In-room fabric steamer
  • Access to Fitness Center and Steam Showers
  • Coffee in lobby
Pet Policy

Pets are always welcome at Austin Proper Hotel. With every pet stay, Proper will help a pet in need by donating 10% of your pet fee to our local no-kill shelter, Austin Pet’s Alive.

Pet Policy Details:

  • $100 one time, non-refundable fee per dog, per stay
  • 2 dogs max per room
  • Max weight of 45 lb per pet
  • Sorry, no cats
  • Additional fees may apply for deep cleaning or damages that occur

 

Parking Policy

We offer valet parking to all our guests; rates are as follows:

  • Overnight parking: $45/night
  • Non-Overnight Parking: $25 for up to 3 hours and $35 for up to 6 hours
  • We also offer EV Charging: fee applies based on length of charge
Smoking Policy

Austin Proper is a non-smoking hotel. Smoking is prohibited in public areas, food and beverage outlets and guest rooms. In the event smoking occurs in a guest room, a cleaning fee of $400 will be assessed per room, per night.

Special Room Options

Cribs & Rollaways

Complimentary cribs can be provided by request.  As cribs are limited, please let us know at time of booking.

Connecting Rooms

Connecting rooms are available and vary according to room type. As connecting rooms are limited, please let us know your preferences at the time of booking.

ADA Rooms

We offer ADA compliant rooms. Please visit our accessible page to learn more about our property and room specific ADA features.

LEARN MORE

Other

Business Services

Austin Proper does not have a formal business center, but can provide various executive services including:

  • Executive Boardroom, Meeting Room and Private Event Space
  • Video Conferencing
  • State-of-the-art audiovisual equipment
  • 24-hour multi-lingual staff available
  • Printing and scanning
What is Proper?

Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused, energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is an inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From music and art. From every detail, every interaction, every moment. This is only Proper. And no one else.

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