Our teams are implementing new precautionary and sanitization standards across all properties — developed with the guidance and information provided by both local health authorities and government requirements.
We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.
Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.
We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotels. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, in restaurants, event spaces, public restrooms, and back of house.
Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.
To minimize the exchange of room keys we’ve initiated keyless entry. Feel free to download the app in advance of your arrival available on iOS or Android. A limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough sanitization and cleaning. Daily housekeeping service will be available upon request only.
All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.
The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.
No-touch payment options are available.
Proper began as a feeling, not as an idea. The feeling was something akin to empathy; an acute awareness that despite the current proliferation of “boutique” and “lifestyle” hotels and residences, there were precious few properties designed for and around today’s global creative nomad. Many in our milieu share the same daunting challenge: staying fresh and focused, energized and inspired—all whilst bouncing between London and Hollywood and Austin and San Francisco and Portland and back again. For them, intuitive service is a given. Mere table stakes. What they need and seek beyond accommodation, even at its most luxurious, is an inspiration. From the elevated and often surprising interiors imagined by Kelly Wearstler. From the sense of immersion in, and connection to, the vibrancy of the local culture. From the highly curated amenities. From the inspired collaborations with the city’s best and most innovative chefs and mixologists. From music and art. From every detail, every interaction, every moment. This is only Proper. And no one else.